What You Need to Know

Prescription Refill Guidelines

At AllCare, we aim to provide a smooth and efficient prescription refill process. To ensure you understand when an appointment is required and how to manage your refills, please review the following information.

Book an Appointment

When Do You Need to Schedule an Appointment for a Refill?

Medications Prescribed by Specialists
  • Additional Appointment: If your medication was prescribed by a specialist, an appointment with us will be required for a refill, especially if the medication or dose is not routinely managed in primary care.
Prior Authorization Medications
  • Insurance and Authorization: Some medications require prior authorization, which may involve several steps and take several days. We will process the request as quickly as possible, but approval from your insurance company cannot be guaranteed. Check with your pharmacy for updates.
General Medication Refills
  • Maintenance Medications: If you need a refill for a maintenance medication (a medication taken daily for a chronic condition without adjustments), and you’ve been seen in the past 3 months, you may request refills via our patient portal or phone. Ensure you request refills at least 7 business days before your medication runs out.
  • Appointment Required: If you have not been seen in the last 3 months, or if you are requesting a refill for a medication prescribed by another practice or specialist, you must schedule an appointment with us.
Controlled Substances
  • Appointment Necessary: For refills of controlled substances, a follow-up visit is required due to their potential for abuse and dependence. These medications cannot be refilled without a recent office visit within the last 3 months.
Antibiotics
  • New Prescriptions and Refills: A visit is necessary for any new prescription or refill of antibiotics. This ensures appropriate management of your condition and medication.

Important Guidelines to Remember

Request Refills Early
  • Advance Notice: Request refills at least 7 business days before running out of medication. This allows time for processing and scheduling any necessary appointments.
No-Show Policy
  • Impact on Refills: Consistent no-shows or cancellations can delay refills. Keeping your appointments is crucial for timely medication management.
Regular Appointments
  • Chronic Conditions: Patients with chronic conditions should have regular follow-up appointments, generally every 3-6 months. If you haven’t been seen in the last 6 months, you’ll need a follow-up visit before receiving refills.
Bridge Prescriptions
  • Eligibility: Bridge prescriptions may be provided for certain medications if you have had regular appointments and necessary tests.

To book your follow up appointment for your Prescription Refill

Book an Appointment

To request a Prescription Refill
through your Patient Portal

Patient Portal

We’re here to assist you with your prescription needs and ensure you receive the best care possible. Thank you for being a valued patient at AllCare.